AI-powered support automation

Automate your support tickets with AI

TicketPilot summarizes, categorizes and prioritizes every incoming ticket, then alerts the right people. Spend your time answering customers, not sorting the inbox, and reduce response time by 80%.

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Features

Everything your support inbox needs, handled automatically

From the moment a ticket arrives, TicketPilot does the sorting so your team can focus on the answer.

AI triage & summaries

Every ticket gets a one-line AI summary, so you understand the issue before you open it.

Automatic categorization

Tickets are sorted into billing, bug reports, feature requests and general questions. Invalid requests are flagged.

Priority detection

Urgency is detected from the message itself, so the tickets that matter most rise to the top of your inbox.

Embeddable support forms

Give every project its own shareable support form link and collect tickets without writing any code.

Email alerts

Get an email when a ticket matches the priorities or categories you care about, and ignore the rest.

REST API

Create tickets from any app, website or backend with a single JSON request to one endpoint.

How it works

From new ticket to answered in three steps

  1. 01

    Connect via API or form

    Send tickets with a single POST request, or share a hosted support form with your customers.

  2. 02

    AI analyzes & routes

    TicketPilot summarizes each ticket, assigns a category and priority, and alerts the right people.

  3. 03

    Your team responds

    Work through a prioritized inbox in the dashboard and get back to customers faster.

Developers

Easy API integration

Get started with our simple REST API and create support tickets programmatically from your application, website or any system.

  1. 1

    Get your API access

    Sign up for a free account and find your account ID in the dashboard.

    Create a free account
  2. 2

    Create support tickets

    Send a JSON request from your app, website or backend.

    POST/api/support
  3. 3

    Manage via the dashboard

    View, manage and respond to every ticket from one prioritized inbox.

    Go to the dashboard
const response = await fetch("https://ticketpilot.app/api/support", {
  method: "POST",
  headers: { "Content-Type": "application/json" },
  body: JSON.stringify({
    accountId: "your-account-id",
    app: "web",
    subject: "Cannot sign in",
    message: "I need help with my account",
    user: { name: "John Doe", email: "john@example.com" },
  }),
});

console.log(await response.json()); // { success, ticketId }

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