Terms of Service

Last updated: July 24, 2025

1. Acceptance of Terms

By accessing and using TicketPilot ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

TicketPilot is an AI-powered support ticket automation platform that intelligently routes, categorizes, and responds to customer support tickets. The service integrates with existing helpdesk platforms and processes support data to provide automation capabilities.

3. User Responsibilities

You agree to:

  • Use the service only for lawful purposes
  • Only upload images that you own or have the right to use
  • Not upload any content that infringes on intellectual property rights
  • Not use the service to automate support for illegal or harmful content or activities
  • Not attempt to reverse engineer or compromise the service

4. Intellectual Property Rights

You retain all rights to the data and content you process through TicketPilot automation. TicketPilot does not claim any rights to your customer data or support content.

The TicketPilot platform, including its AI algorithms, code, design, and functionality, is protected by copyright and other intellectual property laws.

5. Privacy and Data Protection

Your privacy is important to us. Our AI automation platform processes customer support data securely with enterprise-grade encryption. All data handling complies with GDPR and SOC 2 standards. Please review our Privacy Policy for more information.

6. Service Availability

We strive to maintain service availability, but we do not guarantee uninterrupted access. The service may be temporarily unavailable due to:

  • Maintenance and updates
  • Technical issues beyond our control
  • Server maintenance

7. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

  • The service will be uninterrupted or error-free
  • AI automation will meet all your specific requirements
  • All integrations will work with all platforms

8. Limitation of Liability

In no event shall TicketPilot be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

9. Free Service

TicketPilot offers a free trial period. We reserve the right to modify pricing, features, or discontinue the service with appropriate notice to users.

10. Prohibited Uses

You may not use our service:

  • To violate any laws or regulations
  • To infringe upon the rights of others
  • To create content that is harmful, offensive, or illegal
  • To attempt to gain unauthorized access to our systems
  • To interfere with or disrupt the service

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the service constitutes acceptance of the modified terms.

12. Termination

We may terminate or suspend access to our service immediately, without prior notice, for any reason, including if you breach the Terms of Service.

13. Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction where TicketPilot operates, without regard to conflict of law provisions.

14. Contact Information

If you have any questions about these Terms of Service, please contact us through our support page.