Privacy Policy

Last updated: July 24, 2025

1. Information We Collect

TicketPilot is designed with privacy and security in mind. We collect only the information necessary to provide AI automation services:

  • Support Ticket Data: We process support ticket content and customer interactions to provide AI automation. This data is encrypted and handled according to enterprise security standards.
  • Analytics Data: We collect basic usage analytics to improve our service, including page views and general usage patterns.
  • Support Communications: If you contact our support team, we collect the information you provide to help resolve your inquiry.

2. How We Use Your Information

  • To provide and maintain our AI ticket automation service
  • To improve and optimize our website performance
  • To respond to your support requests
  • To analyze usage patterns and improve user experience

3. Data Security

Your privacy is paramount to us:

  • Encrypted Processing: All ticket data processing is encrypted end-to-end. Your customer data is protected with enterprise-grade security.
  • Secure Data Handling: We follow SOC 2 and GDPR compliance standards for all customer data processing.
  • Secure Connections: All communications with our website use HTTPS encryption.

4. Third-Party Services

We use the following third-party services:

  • Analytics: We use analytics services to understand how our website is used.
  • CDN Services: For faster website loading times.

5. Cookies and Local Storage

We use minimal cookies and local storage for:

  • Remembering your preferences
  • Analytics and performance measurement
  • Essential website functionality

6. Your Rights

You have the right to:

  • Access information about how your data is processed
  • Request deletion of any personal information we may have
  • Opt-out of analytics tracking
  • Contact us with any privacy-related questions

7. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us through our support page.