About
About TicketPilot
TicketPilot is an AI-powered support ticket automation platform. It streamlines customer service with intelligent routing, automatic categorization and prioritization, and alerts that help your team reduce response time by 80%.
What TicketPilot does
One place to collect, understand and prioritize every support request.
AI triage & summaries
Every incoming ticket is read and summarized by AI, so your team understands the issue at a glance.
Automatic categorization
Tickets are sorted into billing, bug reports, feature requests and general questions, with invalid requests flagged.
Priority detection
Urgency is detected from the message content, so critical issues are surfaced before routine ones.
Embeddable support forms
Each project gets a shareable support form link your customers can use without any integration work.
Email alerts
Choose the priorities and categories you care about and get notified by email when matching tickets arrive.
REST API
Create tickets programmatically from your app, website or backend with a simple JSON endpoint.
Frequently asked questions
- What is TicketPilot?
- TicketPilot is an AI-powered support ticket automation platform that intelligently routes, categorizes, and responds to customer support tickets, reducing response time by up to 80%.
- What helpdesk platforms are supported?
- TicketPilot integrates with popular helpdesk platforms including Zendesk, Freshdesk, ServiceNow, Jira Service Management, and many others through our robust API.
- Is my customer data secure?
- Yes! TicketPilot follows enterprise-grade security standards with end-to-end encryption, SOC 2 compliance, and GDPR compliance to protect your customer data.
- How does AI automation improve efficiency?
- Our AI analyzes ticket content, customer history, and patterns to automatically categorize, prioritize, and route tickets to the right team members, while providing instant responses for common queries.
- How do I integrate TicketPilot with my existing system?
- Integration is simple! Connect your helpdesk platform through our API, configure automation rules, and activate AI-powered workflows. Most setups are complete in under 10 minutes.
Ready to automate your support?
Create a free account and start routing tickets with AI today.